bingo63 Privacy Policy

1. Information We Collect

bingo63 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal information we collect include:

1.1 Registration Information. When you create a bingo63 account, we collect your full legal name, date of birth, residential address (including city, province, and postal code), email address, and mobile number. This information is required to verify your identity and to comply with applicable Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents. To comply with anti-money laundering (AML) regulations and to verify your age and identity, bingo63 may collect copies of government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/UMID card), proof of address documents, and proof of payment method ownership.

1.3 Financial Information. bingo63 collects information about your deposits, withdrawals, and transaction history on the Platform. We also collect the details of the payment methods you use (such as your GCash or PayMaya account reference, or bank account details for BPI, BDO, Metrobank, or UnionBank transfers). Full payment credentials are processed by our payment partners and are not stored on bingo63 servers.

1.4 Gaming Activity. We collect records of your gaming activity on bingo63, including the games you play, the amounts wagered, the outcomes of game sessions, and the bonuses you claim and use. This information is used for account management, dispute resolution, and responsible gaming monitoring.

1.5 Communications. When you contact bingo63 support via live chat, email, or any other channel, we collect and retain records of those communications, including the content of your messages and any attachments you provide.

1.6 Technical and Usage Data. bingo63 automatically collects certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, referring URL, pages visited, and session duration. This information is collected via cookies and similar tracking technologies.

2. How We Collect Your Information

bingo63 collects your personal information through the following means:

• Directly from you – when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically – through cookies, web beacons, and similar tracking technologies when you access and use the Platform.
• From third parties – including identity verification service providers, payment processors, fraud prevention services, and, where applicable, publicly available sources used for KYC and AML compliance purposes.

3. How We Use Your Information

bingo63 uses the personal information we collect for the following purposes:

• To create, verify, and manage your bingo63 account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and age in compliance with KYC and AML obligations.
• To provide customer support and respond to your enquiries and complaints.
• To administer bonuses, promotions, and loyalty programmes.
• To monitor gaming activity for responsible gaming purposes, including detecting signs of problem gambling and enforcing self-exclusion requests.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with applicable laws, regulations, and regulatory requirements, including reporting obligations to relevant Philippine authorities.
• To improve the Platform, personalise your experience, and develop new features and services.
• To send you service-related communications, including account notifications, security alerts, and updates to our policies.
• To send you promotional communications about bingo63 offers and events, where you have consented to receive such communications or where we have a legitimate interest in doing so.
• To analyse Platform usage and performance through aggregated, anonymised analytics.

4. Legal Basis for Processing

bingo63 processes your personal information on the following legal bases, consistent with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules:

• Contractual necessity – processing is necessary to perform the contract between you and bingo63 (i.e., to operate your account and provide gaming services).
• Legal obligation – processing is necessary to comply with applicable laws and regulations, including KYC, AML, and age verification requirements.
• Legitimate interests – processing is necessary for bingo63's legitimate interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent – where we rely on your consent as the legal basis for processing (for example, for certain marketing communications), you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences.

5. Disclosure of Your Information

bingo63 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may disclose your personal information to the following categories of recipients:

• Service providers – third-party companies that provide services to bingo63, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, UnionBank), identity verification providers, fraud detection services, IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on bingo63's instructions and in accordance with applicable data protection laws.
• Regulatory and law enforcement authorities – where required by applicable law, court order, or regulatory requirement, bingo63 may disclose your personal information to government agencies, law enforcement bodies, or other competent authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC).
• Business transfers – in the event of a merger, acquisition, or sale of all or part of bingo63's business, your personal information may be transferred to the acquiring entity, subject to equivalent data protection obligations.
• With your consent – bingo63 may disclose your personal information to other third parties where you have given your explicit consent for us to do so.

6. Cookies and Tracking Technologies

6.1 bingo63 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience.

6.2 The types of cookies used on bingo63 include:

• Strictly necessary cookies – essential for the Platform to function, including session management and security cookies. These cannot be disabled.
• Functional cookies – used to remember your preferences and settings, such as your preferred language and display options.
• Analytics cookies – used to collect aggregated, anonymised data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies – used to deliver relevant promotional content and to measure the effectiveness of bingo63 marketing campaigns. These are only set where you have consented.

6.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

7. Data Retention

7.1 bingo63 retains your personal information for as long as your account is active and for such additional period as is necessary to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.

7.2 In accordance with applicable Philippine AML regulations, transaction records and identity verification documents are retained for a minimum of five (5) years from the date of the relevant transaction or the closure of your account, whichever is later.

7.3 Where personal information is no longer required for the purposes for which it was collected and no legal retention obligation applies, bingo63 will securely delete or anonymise that information.

8. Data Security

8.1 bingo63 implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls and authentication requirements for internal systems, regular security assessments and penetration testing, and staff training on data protection and security practices.

8.2 While bingo63 takes data security seriously and implements industry-standard protections, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bingo63 will notify you and the relevant authorities in accordance with applicable law.

8.3 You are responsible for maintaining the security of your bingo63 account credentials. Do not share your password with anyone, and contact our support team immediately if you suspect unauthorised access to your account.

9. Your Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal information held by bingo63:

• Right to be informed – the right to be informed about how your personal information is collected and processed, as set out in this Policy.
• Right of access – the right to request a copy of the personal information bingo63 holds about you.
• Right to rectification – the right to request correction of inaccurate or incomplete personal information.
• Right to erasure – the right to request deletion of your personal information, subject to applicable legal retention requirements.
• Right to object – the right to object to the processing of your personal information where bingo63 relies on legitimate interests as the legal basis for processing.
• Right to data portability – the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to withdraw consent – where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint – the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact the bingo63 support team. We will respond to your request within the timeframe required by applicable law.

10. Children and Minors

bingo63 is strictly for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on bingo63, please contact our support team immediately.

11. International Data Transfers

bingo63 may transfer your personal information to service providers or partners located outside the Philippines. Where such transfers occur, bingo63 ensures that appropriate safeguards are in place to protect your personal information in accordance with the Data Privacy Act of 2012 and its implementing rules. This may include contractual cla uses requiring the recipient to provide equivalent data protection standards to those applicable in the Philippines.

12. Changes to This Policy

12.1 bingo63 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

12.2 Your continued use of the bingo63 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. The date of the most recent update is displayed at the top of this page.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about how bingo63 handles your personal information, please contact our Data Privacy Officer via the support team. We aim to respond to all privacy-related enquiries within 15 business days.

Email: support@bingo63.net

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.